Terms of service

Welcome to Patiozo! The terms "we", "us" and "our" refer to Patiozo. Patiozo operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Patiozo is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any policies referenced herein (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services. By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access the Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country of residence and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

To use the Services, including accessing or browsing our online store or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide is correct, current and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You may not transfer, sell, assign or license your account to any other person.

SECTION 2 - OUR PRODUCTS

We make every effort to provide an accurate representation of our products and services in our online store. However, colours and product appearance may differ from how they appear on your screen due to your device type, settings and configuration. We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be identical to images or renders in our online store.

All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit quantities of any products that we offer to any person, geographic region or jurisdiction on a case‑by‑case basis.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. Patiozo reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Patiozo confirms acceptance. We must receive and process your payment before your order is accepted.

Please review your order carefully before submitting, as Patiozo may be unable to accommodate cancellation requests after an order is accepted. If we do not accept, make a change to or cancel an order, we will attempt to notify you using the email address, billing address and/or phone number provided at the time of the order. Your purchases are subject to return or exchange solely in accordance with our Refund Policy. You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

SECTION 4 - PRICES AND BILLING

Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include taxes, customs or import charges.

Prices posted in our online store may be different from prices offered elsewhere. We may offer, from time to time, promotions on the Services that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our store and to promptly update such information as needed.

SECTION 5 - SHIPPING AND DELIVERY

Current shipping information, including countries served, free shipping terms and estimated delivery times, is set out in our Shipping Policy. By placing an order, you acknowledge that you have reviewed and agree to the Shipping Policy. All delivery times are estimates only and are not guaranteed. We are not liable for shipping or delivery delays caused by carriers, customs processing or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you.

SECTION 6 - INTELLECTUAL PROPERTY

The Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video and audio, and the design, selection and arrangement thereof, are owned by Patiozo, its affiliates or licensors and are protected by UK and international intellectual property laws.

These Terms permit you to use the Services for your personal, non‑commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any material on the Services without our prior written consent. All rights not expressly granted herein are reserved by Patiozo.

Patiozo's names, logos, product and service names, designs and slogans are trademarks of Patiozo or its affiliates or licensors. You must not use such trademarks without the prior written permission of Patiozo. Shopify's name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs and slogans on the Services are the trademarks of their respective owners.

SECTION 7 - OPTIONAL TOOLS

You may be provided with access to tools offered by third parties as part of the Services, which we neither monitor nor control. You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement.

Any use by you of optional third‑party tools is entirely at your own risk and discretion and you should ensure you are familiar with and approve the terms on which tools are provided by the relevant third‑party provider(s). Any new features or tools added to the Services in the future will also be subject to these Terms of Service.

SECTION 8 - THIRD‑PARTY LINKS

The Services may contain materials and hyperlinks to websites provided or operated by third parties (including any embedded third‑party functionality). We are not responsible for examining or evaluating the content or accuracy of any third‑party materials or websites you choose to access and you do so at your own risk.

We are not liable for any harm or damages related to your access of, or dealings with, any third‑party websites, products or services. Please review carefully the third‑party's policies and practices and make sure you understand them before you engage in any transaction.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Patiozo is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with Patiozo. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Patiozo, including any injury, damage or loss resulting from purchased products and services. You expressly release Shopify and its affiliates from all claims, damages and liabilities arising from or related to your purchases and transactions with Patiozo.

SECTION 10 - PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy. Certain personal information may also be subject to Shopify's Privacy Policy for app users. By using the Services, you acknowledge that you have read these privacy policies.

Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in other countries than where you reside, in order to provide services to you. Please review our Privacy Policy for more details on how we, Shopify and our partners use your personal information.

SECTION 11 - FEEDBACK

If you submit, upload, post, email or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty‑free licence to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose, including commercial use.

You represent and warrant that you own or have all necessary rights to all Feedback, that you have disclosed any compensation or incentives received in connection with your submission of Feedback, and that your Feedback complies with these Terms. We may, but are not obligated to, monitor, edit or remove Feedback that we determine in our sole discretion to be unlawful, offensive or otherwise objectionable.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information in the Services that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times or availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).

SECTION 13 - PROHIBITED USES

You may access and use the Services for lawful purposes only. You may not use the Services, directly or indirectly, for any unlawful, malicious or prohibited purpose, including (without limitation) to violate laws, infringe intellectual property rights, harass or harm others, transmit false or misleading information, send spam or malicious code, impersonate others or interfere with the security or operation of the Services. We reserve the right to suspend, disable or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms.

SECTION 14 - TERMINATION

We may terminate this agreement or your access to the Services (or any part thereof) in our sole discretion at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.

Sections relating to Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy and any other provisions that by their nature should survive termination will continue to apply.

SECTION 15 - DISCLAIMER OF WARRANTIES

Except as expressly stated by Patiozo, the Services and all products offered through the Services are provided "as is" and "as available" for your use, without any representations, warranties or conditions of any kind, either express or implied, including implied warranties or conditions of merchantability, satisfactory quality, fitness for a particular purpose, durability, title and non‑infringement.

We do not guarantee that your use of the Services will be uninterrupted, timely, secure or error‑free. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

SECTION 16 - LIMITATION OF LIABILITY

To the fullest extent permitted by law, in no case shall Patiozo, our partners, directors, officers, employees, affiliates, agents, contractors, service providers or licensors, or those of Shopify and its affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue, savings, data or goodwill, arising from or related to your use of the Services or any products purchased using the Services, even if advised of the possibility of such damages.

SECTION 17 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Patiozo, Shopify and our respective affiliates, officers, directors, employees, agents, contractors, licensors and service providers from any losses, damages, liabilities, claims and expenses (including reasonable legal fees) arising out of your breach of these Terms, your violation of any law or the rights of a third party, or your access to and use of the Services.

SECTION 18 - SEVERABILITY

If any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by law and the unenforceable portion shall be deemed severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 19 - WAIVER; ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect of the Services constitute the entire agreement and understanding between you and us and govern your use of the Services, superseding any prior or contemporaneous agreements, communications and proposals between you and us.

SECTION 20 - ASSIGNMENT

You may not delegate, transfer or assign these Terms or any of your rights or obligations without our prior written consent, and any such attempt will be null and void. We may transfer, assign or delegate these Terms and our rights and obligations without consent or notice to you.

SECTION 21 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales. You and Patiozo submit to the exclusive jurisdiction of the courts of England and Wales.

SECTION 22 - HEADINGS

The headings used in these Terms of Service are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 23 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page. We reserve the right, in our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. Where required by law, we will notify you of any material changes. Your continued use of or access to the Services following the posting of any changes constitutes acceptance of those changes.

SECTION 24 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at hello@patiozo.com.

Our contact details:
Patiozo / KVR KOLLECTIVE LIMITED
hello@patiozo.com
+44 785 374 5222
Company No.: 16864370
61 Bridge Street, Kington, HR5 3DJ, United Kingdom